Privacy Statement

Purpose

The purpose of this privacy statement is to clearly outline the types, and circumstances, of personal information collected by us, and how we handle, use and disclose that personal information.

QMBS collects personal information from you, in order to identify you and provide products, benefits and services to you. To discuss the exact information we require for each product, please contact us on 0455 444 464 or you may also email us at tow@mctow.com.au

Commitment

The protection of your privacy and confidentiality of your personal information is important to us. QMBS is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained within the Act.

If you chose not to give us personal information

If you chose not to provide us with the information that we have requested, in most cases, we will be unable to provide the product, service or benefit you have applied for, or administer a service that you have already purchased. Where this arises, we will advise you why.

Questions, comments and complaints

If you have any questions or comments regarding your privacy in relation to QMBS, please contact us on 0455 444 464 or email us at tow@mctow.com.au

Changes to this privacy statement

This privacy statement was last updated on 1 July 2025.

QMBS continuously reviews our privacy statement and procedures to keep up to date with relevant legislative and operating requirements. As a result we may update and change this privacy statement from time-to-time and these changes will be updated on our website. If you have a concern or query about this process and how it may affect you, please contact us at tow@mctow.com.au

Your consent

You consent to QMBS collecting, handling, using and disclosing your personal information in accordance with this privacy statement, as it may change from time-to-time, and as permitted by any law.

From time-to-time we may require your consent to collect, handle, use of disclose your personal information in order to continue to provide you the products, services or benefits you have requested or you have already purchased. Your consent can be express or implied.

Express consent can be verbal or written, for example when you apply for membership, after signing the application, you are giving express consent to share your information with other roadside assist organisations should you require assistance outside of Queensland.

Your implied consent is taken when QMBS can reasonably conclude by some action you take, or if you decide to take no action, for example when you call us and continue to speak to us after hearing that calls maybe recorded or when you provide us with personal information that we have not specifically requested.

Keeping your information safe

QMBS has policies and procedures that prescribe how we handle and store information, and to ensure that information is only be accessed by people that have the authority and need to do so. Both physical (such and locks and security systems) and electronic (such as firewalls and access controls for computer systems) security mechanisms are in place and undergo routine review and testing.

QMBS will destroy personal information if it is no longer needed for the purposes for which we collected it, or for the purposes of meeting legal and regulatory requirements. QMBS will properly dispose of all paper files, correspondence and any other hardcopy documents. Electronic records will be appropriately deleted from systems.

Types of personal information that we collect

We will only collect information from you that is reasonably necessary to undertake our business activities and functions. The types of information that we will collect will depend on the products, benefits and services you have asked us to provide. Additionally, the types of information that we will collect will depend on the means which you chose to communicate with us, such as e-mail, online or telephone.

The types of personal information we may ask for include, but are not limited to:

your name, address, and date of birth;
your contact details;
motorcycle details;
relevant registration details;

When you engage with us through our online resources including, but not limited to websites and mobile applications 'apps' The types of personal information we may ask for include, but are not limited to:

server or IP addresses;
date and time of visit to our site;
pages visited;
documents downloaded;
the site you visited prior to visiting our website;
the browser that you are using to access our resources;
if you have visited our website before; or
tracking user preferences.

In addition to the above, mobile apps may collect location data, however, you will be notified if this is the case. Most of our online resources use sessions and/or cookies. The functionality of these resources will function if you disable these, however, you may be unable to access some functions if these are disabled.

Third-party suppliers

QMBS also use third party providers, whilst we will only deal with reputable service providers, we recommend that you read the privacy statement of the third-party site if you are redirected.

How we collect your information

In most cases, we will only collect information from you directly, including written applications, or when you contact us via telephone or an electronic means such as the Internet or email.

Using your information to provide you with requested products and services

We use the personal information we collect to provide services, benefits and products to you. In order to do this we may need to disclose some of your personal information to other people or organisations. This may include, but is not limited to contractors, agents, our business partners, related entities or organisations that we have an alliance or arrangement with.

We may also use personal information for other purposes where you would reasonably expect us to and the purpose is related to the purpose of collection, or where otherwise permitted by law.

Using your information to market products and services to you

QMBS may use your personal information that we have collected to identify a product or service that may be of benefit to you and may contact you to let you know about these. QMBS may also disclose your personal information to our business partners or related entities to enable them to tell you about a relevant QMBS product or service.

If you do not wish to receive marketing contacts, you can contact us at any time and we will generally process your request within 10 business days of receipt.

Accessing your personal information

If you request it, we will provide you a summary of any personal information held about you in accordance with our obligations under the Privacy Act 1988 (Cth). If you request detailed information, QMBS may charge a fee for the retrieval of this information.

Any requests for information will be processed within a reasonable timeframe (usually within 10 business days). If the retrieval of information involves accessing archived information and will take longer than normal, we will endeavour to provide you with an estimated timeframe.

Under some circumstances, we may refuse you access to personal information where denying access is required or authorised by law, for example if access would pose a threat to life or the health of anyone, where the request for access is regarded as frivolous or vexatious, or where information relates to anticipated or legal proceedings. If you are denied access to your information, we will explain why.

How we keep your information up to date

We will take reasonable steps to ensure that your personal information is accurate and up to date and we will correct this as soon as we know otherwise. You have the right to ask us to correct your information. If you learn that your information needs to be updated, you should contact us as soon as possible and we will process your request. If we refuse to correct your information, we will explain why in writing, and advise you of the mechanisms available to you to complain. You also have a right for a statement to be attached to your personal information if QMBS disagrees with your request to correct the information held.